Click here to get notifications about new complaints of BHLDN. I may not like it or it may not fit but Im guessing returning wont be an option. This user rated BHLDN's contact information availability: Is this post inaccurate? View our complete return policy and/or start your return online here." No refund, no store credit either! Write a review Sign in. BHLDN deals in the Retail industry. I ordered a bridesmaid dress from BHLDN in store in October of 2022. Was so happy to see they say "JUST ARRIVED!" Customer Experience. Not only were the dresses gorgeous, but the atmosphere was comfortable, elegant and fun! Or you can find a physical store. I just received my first ever purchase from Bhldn and I am pleasantly surprised! Where can I find BHLDN's contact information? 65 reviews of BHLDN "OH MY!!! View customer reviews of BHLDN. My wedding is in 4 weeks. MORE+, Save money while shopping online if you use Bestseller All Customer Love as low as $50. So like an idiot I ordered again this time my package was lost. BHLDN Customer Service Contact Info. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. Truly the most appalling customer service I have ever experienced. Anyone can write a Trustpilot review. The above information has been designed to indicate the . BHLDN employees rate the overall compensation and benefits package 2.9/5 stars. Position: BHLDN Senior Stylist Full-Time. I loved my experience at this store and this review is not a reflection of the store or of the dresses, rather a review of my experience attempting to exchange my dress for a different size. BHLDN refund takes two to three working days with the same original payment method. To online shopping lovers, it's time to save big right now. 9 easy pieces, dozens of looks, endless inspiration. Also material feels cheap af. BHLDN, by Anthropologie. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Payment types, price adjustments, and gift card information. Here, you need to enter your BHLDN tracking number. You can chat with an agent on their live chat support page. BHLDN adheres to the service tenet of "customer always comes first. They arrived in 4 huge separate boxes, shipping charges for all 4 oversized boxes came to 200. I absolutely do not recommend this company. - 1 dress shipped in the wrong size. Truly appalling customer service. Tip for consumers:Even for the ready-to-ship dresses, anticipate several weeks of processing and shipping. Customer Experience. Shipping costs vary by order total and can range from $6.95 to $15.95. St Louis, MN 55416, USA. This can include development of others, collaborating with key partners, and supporting store operations and visual needs. They didn't get back to me after 72 hours. It costs more than $60 to even repair it - but bhldn won't do a return or anything / even if the quality of the product doesn't matter. (Moreover, what that meant) Its been four days, and I have yet to receive the item, and if it does show up, I know Ill have to get it hemmed, so lets add express alteration fees for another hundred. Enjoy $12.64 Average Savings your orders with Bhldn.Com: 25 Percent Off Discounted Items. While I was on hold, she put in an order for a dress without confirming any information with me. Terrible Company. I ordered a bridesmaid dress from BHLDN in store in October of 2022. Influence: acts as a brand representative reflective of the company values; facilitates sharing of product knowledge, current trends . Sometimes, it takes more than two weeks. Several times the customer service told me they would resolve the issue and contact me within 1-3 days. If you continue (Optional) Attach a photo with your reply. For express and overnight delivery, add $10 and $15, respectively. Description. Learn from my mistakes. Ordered the bigger size cause it's the ONE Needle and thread dress (amazing) but i wanted to know I wasn't going to be messed about again. I actually like the fabric more than the "cheaper" dresses at BHLDN. I am honestly devastated. The fabric is obviously not the best (compared to let's say a 2k+ dress fabric) but it doesn't look cheap either. They misrepresent what items they have in stock and don't inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. I order 3 small tops and 1 full wedding skirt. She then put me on hold for 10 minutes while she went to check stock. Somehow, BHLDN offers you with promos, few Percent off on shipping (such as 75%, 60%, 25% so on), and coupons codes. GO TO bhldn.com Overview Contact Info Coupons FAQ Customers About BHLDN All depends on the methods of returning. How can I chat live with a BHLDN customer support rep? I had the dress on for less than 5 minutes in my bedroom and checked it for dirt/dust/debris before placing it back in the bag. Ive had better experiences with Amazon. View the job description, responsibilities and qualifications for this position. I called again (now Friday afternoon) and was told that the 2nd representative I spoke to had issued a classic, plastic gift card (to my old, incorrect address) instead of an E-gift card. You always find the easy ways to shop. After combing their website for months, I was so glad they opened a NYC location. 9 easy pieces, dozens of looks, endless inspiration. If you want to return the BHLDN gowns, you specifically go to the returning gown link located in the return policy section. Customer Experience Management: leads and empowers the team to drive . Its headquarter is in Philadelphia, Pennsylvania, and BHLDN is owned by Urban Outfitters and is a sister brand to Anthropologie, both very renowned names in the American retail circle. You dont have to return the merchandise, and you dont have to pay '. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. More posts from the weddingplanning community. Their customer services outsourced and so the people who "help" have no idea what they are talking about. Job. I ordered a wedding gown and it was way too small, despite me ordering my normal size AND taking my measurements to be sure.I returned the dress and waited weeks for a refund, but none came. She said I mentioned overnighting a dress. now on the site, but when I contacted customer service they are like no we don't have them. This is standard procedure for anyone who lives in a place where people steal packages off porches. I have to file a police report and call the cc company and deal with this mess instead of focusing on my wedding. Some discounts can't be used with other deals. "With the bridal market having veered so clean and modern . Cool 1. This has left me having to find something new with very little time left. No apology or solution was offered, I was just expected to take it. If you shop online, then the store is open for 24/7. It all depends upon your BHLDN order. Shopping is a challenge and fun as well. Does BHLDN support live chat? They also offer the overnight BHLDN delivery within 1-2 working days. Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). A day later the price of the dress was reduced by 50%. Do not buy from this company. I wrote my first review right after my terrible phone call with bhldns customer service, I was upset and hurt by how I was treated. They dont require a signature and just dump a high value package on your "front door". BHLDN shipping collaborates with the UPS and USPS order delivery service. Call 800-309-2500 and we'll be happy to help! Prom season is here, and you deserve to look and feel amazing for your big party! If I could give their customer service negative stars I would. Why the hesitation in front of such a nice offer? Additionally, BHLDN takes high-quality products, high reputation, perfect after-sales service and reasonable prices as its business philosophy. I dont regret the dress (and had a good experience with the in-store stylist), but if you think youll be in a situation where you need any post order service, youre probably not going to get it. Scan this QR code to download the app now. Sounds great, right? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. So I found the same dress online elsewhere, secondhand for half the price. Absolute disgrace. How else we could go on there if not there ? Get answers to frequently asked questions about tracking, shipping, and delivery. BHLDN is producing urban styling outfits. I was told my dress was low in stock at the store so I was worried about not getting the right size. Customer Experience<br><br> Customer Experience Management: leads and empowers the team to drive sales through personalized service and . I saw the perfect pair of shoes, and this website did not disappoint! To online shopping lovers, it's time to save big right now. "Our hope is that you are completely satisfied with your BHLDN purchase. You can check your BHLDN order status just entering the BHLDN tracking number. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. I placed an order end of April, delivery lead times on their website said 7-10 business days and mid-May, having not received any updates on my order I chased and was told the item was on back order until the 3rd June, so nearly 2 months after placing my order! I was also informed there was nothing else to be done. Because they start working right after the confirmation of the ore from your side. The latest review Customer service was posted on Dec 16, 2016. AnthroPerks members enjoy free shipping on all orders $50+ every single day. Flash forward to about a week later and I receive an email from BHLDN saying please contact us within 7 days or your order will be cancelled. Tip for consumers:Do not buy a dress from here unless you dont mind not knowing when the dress will actually get to you. I have a tracking number that says my gown was delivered to them yet they refuse to exchange it. Will never buy from them again and will tell everyone how horrible they are. I waited 14 hours and still received nothing. I call and the person informs me that they tried to charge the account multiple times, giving me the dates through the past 3 months, and one time it got approved and was ready to ship and then when they went to process the charge again it was declined and then declined another time, which makes little to no sense, I know. Customer service does not care. Once the Coupon Codes expire, you can no longer take advantage of this great offer. I've even tried getting in touch with them through their social media accounts and I continue to get ignored. BEWARE THE FINE PRINT. Need an ASAP answer? The employee I spoke to was very rude. Terrible with no answers from customer service. Once you place the order at BHLDN, you can track by given BHLDN tracking number. And you can also enjoy many discounted items when the season changes. Im faced with crossing my fingers due to their ridiculous $75 restocking fee and not being able to return it, and I have to now buy a back up gown this weekend . I am $#*!ing pissed and if this company was a person I would deck them. I ordered the items in october and only now have I recieved a refund. Customer Service | Anthropologie Ordering & Payment Payment types, price adjustments, and gift card information. Additionally, additional information can be found on customer service page and FAQ page. Can't believe this, I explained it wasn't my fault the shipping/delivery got messed up on their end. Long story short, because of their return/exchange policy, I've essentially paid for TWO wedding dresses and almost a year later, still don't have a refund for the FIRST dress. BHLDN 766 Brackbill Rd. They had no idea when I would be getting it. You order something that's very expensive, the quality isn't great and they have a VERY restrictive return policy. They said they'd let me know in 72 hours if they had the dress I ordered originally in stock. The manager of my local BHLDN called customer service herself and was told twice there was nothing to be done, and then was HUNG UP ON by customer service. They are an expert in the stores operating procedures and contribute mentorship to the associate and stylist team. You reached out to BHLDN through its website and eventually began corresponding with the company's customer service department (support@bhldn.com). When I asked her if my daughter I was told it would take between 1 and 24 hours to receive the correct E-gift card and that if I did not receive it in 24 hours to call back. I obviously, screamed at the person, not because it was his fault but because I literally have never been so bamboozled by a company and because when i went to just simply reorder the dress on a different card it now has a back order date that it ships out on June 1st. I sent it back and two months later they have yet to send me a refund. The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. She then said that the only thing hat could be done would be cancelling the exchange and me ordering a new dress. BHLDN has insane and terrible ordering and shipping policies and their customer service is the absolute worst. This means that we may receive a commission Inspired by the Dutch word for? I am quite upset and will never shop there again. BHLDN customer support is available for you 24/7. You will save $16.62 on average in Save An Further 70% At Bhldn Today. 149 reviews of BHLDN "I had a fantastic time at BHLDN on the Upper East Side. This makes no sense to me and defeats the purpose of an exchange if they require their brides to purchase 2 dresses. Share. No one will reach out to you. BHLDN return policy is available for you with some requirements. Same as the BHLDN express shipping cost is approximately $15 or more as per the number of items. I was told it would take between 1 and 24 hours to receive the correct E-gift card and that if I did not receive it in 24 hours to call back. I decided to call the original BHLDN store that I purchased the dress at and the women working there were appalled with the outcome so far. I said she had left me on hold to check stock, nothing else. This includes leading a store environment that is engaging and inspiring through ownership of floor supervision, driving sales, and protecting a balance between service and tasking. Do you want to get Bestseller All Customer Love as low as $50 on BHLDN? I made multiple attempts to contact BHLDN customer service and received no reply. I tried to return it in January but they told me they didn't extend returns for Christmas, so I was over the 30 days. Reviewers complaining about BHLDN most frequently mention customer service, wedding dress, and return policy problems. Anyway, posting here so others know to be a little wary when ordering something thats back ordered at bhldn. The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. I still think bhldn should do a better job at helping their brides with the exchange process because their gowns sell out so fast. Full-Time. Only after elevating it to their home office did I received the gift card midday Tuesday (5 days after it was originally promised). Description: Anthropologie BHLDN Foundry Dress NWOT Size: 6 High neckline Color: Wine Slight stretch Bodycon fit Lace detail Open back Back zipper Pit to pit: 18" Waist: 14" Hip: 18" Shoulder to hem: 64" Anthropologie BHLDN Foundry Dress in Wine Size 6 NWOT. Posted: April 11, 2023. Seems like bad reviews fixed or so. Customer Experience. BHLDN 5000 S Broad St, Phila, Pennsylvania, United States, 19112-1402. The dress I ordered (a Remy in a size 16) was backordered and I received it at the end of November 2022. But when it comes to exchanges just beware. I checked the tracking and it only reported that the item was delivered to the agent. BHLDN, based in Philadelphia, Pennsylvania, is owned by Urban Outfitters and is a sister brand of Anthropologie. Yuna helped me out today and was absolutely wonderful. BHLDN were deliberately evasive in response to an email I sent them about sale prices and restocks, so I ended up having to take a chance on a dress that was too small (despite their customer service representative refusing to confirm whether it could be altered, and me explaining that I'm in the UK so can't return anything I buy because of customs charges). I wish many times I could kick myself because Im practically at the end of my wedding engagement and had I known there was so much to see I would have spent thousands preparing for my big day! Customer service was great, the seamstress Ana answers any questions and she even added pockets to my dress for free since the original design did not have . You are able to get a free shipping promo code here. 11. You will save $16.62 on average in Save An Further 70% At Bhldn Today. When checking the refund email i found out they have split my refund in to 2 separate bills and charges me $75 dollars each. Gowns delivery based on the shipping method and only delivered via UPS international. Great customer service experience and beautiful dress! BHLDN | Southern Bride. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Had to reach out several times to get it corrected. Rude customer service but in the end I love my dress. Influence: acts as a brand representative reflective of the company . Meanwhile they have my dress. But a review of your paper trail shows. Find out how we combat fake reviews. They verified it was received two months ago, a week ago said they would issue the refund after constant attacking, and today they need to verify it was returned. We also ensure all reviews are published without moderation. When I contacted customer service and received no reply store in October and bhldn customer service delivered via UPS.. 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